Repeat Program alert

If you respond Yes or No to a program alert without checking Remember this answer the next time I use this program, you'll see a Repeat Program alert the next time the program asks for access permission.

For detailed information about the contents of the alert box, see the related topic Alert details.

Why these alerts occur

Repeat Program alerts occur when a program on your computer tries to initiate a connection with a computer in the Internet Zone or Trusted Zone, and that program has asked for permission before.

There are many programs and program components that require access permission as part of their normal function. Browsers and e-mail client applications, for example, must connect to remote servers to retrieve Web pages and send or receive e-mail.

Most of the time, you're likely to see program alerts when you're actually using a program. For example, if you've just installed ZoneAlarm Pro, and you immediately open Microsoft Outlook and try to send an e-mail message, you'll get a program alert asking if you want Outlook to have Internet access.

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What you should do

Click Yes or No in the alert pop-up after following these steps:

  1. Did you just launch a program or process that would reasonably require permission? If so, it's probably safe to click Yes. If not, continue with step 2.

  2. Do you recognize the name of the program in the Alert pop-up, and if so, does it make sense for the program to need permission? If so, it's probably safe to click Yes. If not, or if you're not sure, continue with step 3.

  3. Click the More Info button in the alert box. This submits your alert information (for example, the name of the program and the address it was trying to reach) to AlertAdvisor, which then displays a Web page with information about the alert and the program. Use the AlertAdvisor information to help you decide if it's safe to answer Yes.

    Note    : If your browser does not have permission to access the Internet, you will be re-routed to this help file. To access AlertAdvisor, give your browser permission to access the Internet. How?

Tip If you're really not sure what to do, it's best to answer No. You can always grant permission later by going to the Programs tab. How?

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How you can see fewer of these alerts

To keep from seeing Repeat Program alerts, select Remember this answer the next time I use this program before clicking Yes or No in any New or Repeat program alert.(See the related topic Alert details.) This sets the permission for the program to Allow or Block in the Programs tab.

 

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Alert details
What's a Zone?

Glossary

access permission
Access permission allows a program on your computer to initiate communications with another computer. This is distinct from server permission, which allows a program to "listen" for connection requests from other computers. You can give a program access permission for the Trusted Zone, the Internet Zone, or both.

Several common applications may need access permission to operate normally. For example, your browser needs access permission in order to contact your ISP's servers. Your e-mail client (for example, MS Outlook) needs access permission in order to send or receive e-mail.

The following basic options are available for each program:

Allow the program to connect to computers in the Internet Zone / Trusted Zone

Block the program from accessing computers in the Internet Zone / Trusted Zone

Ask whether the program should have access permission (show Repeat Program alert)

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